Help

Why can't I put items into my cart?

Our secure online store uses cookies to keep track of the items you place into your cart. If you are having trouble placing items into your cart, cookies have been disabled in your browser and/or your firewall software is blocking cookies. Please modify the settings in your browser and/or firewall program to accept cookies from our secure online store.

Why can't I log into my account?

Our secure online store uses cookies to help us keep track of your account. If you are having trouble logging into your account, cookies have been disabled in your browser and/or your firewall software is blocking cookies. Please modify the settings in your browser and/or firewall program to accept cookies from our secure website.

What types of online payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Diner's Club, and JCB credit and debit cards (JavaScript must be enabled in your browser to pay using a credit or debit card). When paying on our online store, your credit or debit card information is not passed through or stored on our servers, it is securely sent directly to our payment processor, so we never have access to the information on your card.

You may also pay with PayPal using a credit or debit card, bank account, or PayPal balance by clicking 'Pay with PayPal' during the checkout process.

Can I place an order via telephone instead of online?

Absolutely. We accept orders weekdays from 8am to 5pm CST. Please call (320) 393-5555 and ask for sales.

Do you ship outside of the United States and Canada?

Yes, but orders placed on our website can only ship to the United States and Canada. Please contact us about placing an order via telephone or email for international shipping.

How is my information protected?

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information including email address, password, transaction information, and data stored on our website.

Sensitive and private data exchanges between our website and your browser utilize a Secure Sockets Layer (SSL) connection, ensuring data is encrypted and only readable by our website and your browser.

When paying on our online store, your credit or debit card information is not passed through or stored on our servers, it is securely sent directly to our payment processor, so we never have access to the information on your card.

Please refer to our Privacy Policy for further information.

I forgot my password. What can I do?

You can submit a password reset request be sent to the email address we have on file for your account.